Agilité en affaires

A Public Business Agility Literature Review

Agility in Operations OPS

agile operations manifesto practices

Every Section of Your Operations Can be Agile

Streamlining Value and Delivery

  • Operations Management: Apply iterative and incremental improvement by continuously evaluating and refining operational processes based on performance data.
  • Process Optimization: Use the MVP approach to quickly test and refine new process improvements.
  • Capacity Planning: Implement just-in-time delivery to align capacity with demand, minimizing idle resources.
  • Lean Management: Continuously deliver and deploy process improvements to eliminate waste and improve flow.
  • Production Planning: Use pull-based systems to schedule production based on real-time demand, reducing overproduction.

Enhancing Quality and Continuous Improvement

  • Distribution and Logistics: Employ process monitoring and measurement to optimize routing and delivery schedules.
  • Transportation Management: Conduct root cause analysis to address recurring issues in transportation efficiency or costs.
  • Warehousing: Utilize the Deming Cycle to continuously improve warehousing operations, layout, and handling methods.
  • Inventory Management: Implement automated testing and monitoring of inventory levels and conditions to ensure accuracy and quality.

Promoting Collaboration and Flexibility

  • Supply Chain Optimization: Foster cross-functional teams to enhance supply chain resilience and responsiveness.
  • Fleet Management: Ensure transparency and information sharing across all stakeholders for real-time fleet optimization.
  • Order Fulfilment: Hold daily stand-up meetings to quickly address fulfilment challenges and adapt to changes.
  • Procurement: Conduct retrospective meetings to evaluate supplier performance and procurement strategies, fostering continuous improvement.

Centricity on Customers and Stakeholders

  • Vendor Management: Embrace the Voice of the Customer (VOC) to tailor vendor selection and management practices to stakeholder needs.
  • Strategic Sourcing: Map the customer journey to identify and improve upon touchpoints within the sourcing process.
  • Contract Management: Develop customer-centric metrics for contract performance to ensure alignment with stakeholder expectations.
  • Spend Analysis: Leverage customer feedback and satisfaction data to guide spend analysis and investment decisions.

Applying Themes Across Operations

  • Real Estate and Facilities: Streamline value and delivery by optimizing space utilization in real-time based on workforce needs.
  • Space Planning: Enhance quality and continuous improvement through iterative redesigns and layout optimizations based on employee feedback and space usage data.
  • Facilities Maintenance: Promote collaboration and flexibility by integrating facilities management with core operational teams to ensure a responsive maintenance strategy.
  • Real Estate Acquisition: Centre on customers and stakeholders by involving them in decision-making processes for new site acquisitions or leases, ensuring facilities meet their needs.
  • Workplace Safety and Security: Enhance quality and continuous improvement by regularly reviewing and updating safety protocols based on new regulations and feedback from safety audits.

By applying these Agile operations practices, each operational function can become more responsive, efficient, and aligned with both internal and external customer needs, ultimately leading to improved performance and competitiveness.

Agility in All of Your Operations

Business Agility, or Agile Operations, refers to an organization’s ability to adapt quickly to market changes, rapidly respond to customer demands, and continuously evolve its operations in a productive and cost-effective manner. This concept can be applied across all sub-functions of operations to improve efficiency, reduce costs, and enhance customer satisfaction. Below, I’ll explain how Business Agility applies to each listed sub-function, with explanations and examples:

Operations Management

Agile operations management involves using data-driven insights to make quick decisions, optimizing workflows, and adapting processes in real-time to meet changing demands. For example, a manufacturing company might use real-time data analytics to adjust production schedules and prioritize orders based on current market demand.

Process Optimization

Incorporating agility into process optimization means continuously reviewing and refining processes to eliminate inefficiencies. An example is using software that can predict process bottlenecks and suggest improvements in real-time.

Capacity Planning

Agile capacity planning involves using flexible work models and scalable resources to adjust to fluctuating demands. For instance, a cloud services provider might use scalable infrastructure to automatically increase computing resources during peak times.

Lean Management

Agile lean management focuses on minimizing waste and maximizing value through continuous improvement and flexibility. A retailer could implement just-in-time inventory systems to reduce stock levels and minimize storage costs.

Production Planning

In Agile production planning, flexibility and responsiveness are key. Manufacturers might use advanced planning and scheduling (APS) systems to quickly adjust production plans based on changing customer orders or supply chain disruptions.

Distribution and Logistics

Agility in distribution and logistics means optimizing routes and delivery schedules in real-time to respond to changes or delays. GPS tracking and AI could be used to reroute deliveries dynamically for efficiency.

Transportation Management

Agile transportation management uses real-time data and analytics to optimize shipping routes, reduce costs, and improve delivery times. Companies might employ dynamic routing algorithms that consider current traffic conditions and delivery windows.


Agile warehousing involves flexible warehouse operations that can adapt to changing inventory levels and order volumes, such as adjustable shelving systems and robotic process automation (RPA) for picking and packing.

Inventory Management

In an Agile inventory management system, predictive analytics and demand forecasting are used to maintain optimal inventory levels, reducing excess inventory.

Supply Chain Optimization

Agile supply chain optimization focuses on creating a responsive and adaptable supply chain through practices like multi-sourcing, which reduces dependency on a single supplier, and real-time visibility across the supply chain.

Fleet Management

Agility in fleet management means using telematics and IoT devices to monitor fleet performance and maintenance needs in real-time, allowing for quick adjustments to improve efficiency and reduce downtime.

Order Fulfilment

Agile order fulfilment strategies ensure that orders are processed and shipped as efficiently as possible, using automation and real-time data to adapt packing and shipping processes to the current workload.


Agile procurement involves flexible purchasing strategies that allow for quick responses to market changes, such as dynamic pricing and automated bidding systems for raw materials.

Vendor Management

Agile vendor management focuses on building strong, collaborative relationships with suppliers, enabling quick adjustments to orders and specifications as needed to meet changing demands.

Strategic Sourcing

Incorporating agility into strategic sourcing means continuously analysing spending and market trends to identify opportunities for cost savings or supply chain improvements, such as diversifying the supplier base.

Contract Management

Agile contract management uses digital tools to streamline contract creation, negotiation, and execution, allowing for faster adjustments to terms in response to changes in the business environment.

Spend Analysis

Agile spend analysis involves regularly reviewing procurement data to identify spending patterns, negotiate better terms with suppliers, and make quick budget adjustments.

Real Estate and Facilities

Agility in real estate and facilities management means using flexible workspace solutions and smart building technologies to adapt the use of space to changing organizational needs.

Space Planning

In Agile space planning, dynamic layout designs and modular furniture are used to quickly reconfigure workspaces as team sizes and functions evolve.

Facilities Maintenance

Agile facilities maintenance employs predictive maintenance techniques and IoT sensors to pre-emptively address facility issues before they escalate, reducing downtime and repair costs.

Real Estate Acquisition

Agile real estate acquisition strategies involve using market data and trends to make quick decisions on property purchases or leases, ensuring alignment with business needs and market conditions.

Workplace Safety and Security

Incorporating agility into workplace safety and security involves using real-time monitoring, data analytics, and flexible response protocols to quickly address potential safety or security issues.

By applying Agile principles across these operations sub-functions, organizations can enhance their responsiveness, efficiency, and competitiveness in a rapidly changing market environment.

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Agility in Operations OPS
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